Posted by

Businesses throughout the United States are leading VoIP adoption, according to a recent Forbes article. The VoIP phenomenon for SMBs continues swept the nation within the past year, and isn't expected to show any signs of slowing down. The report was generated from information conducted by IBISWorld, which suggests that the market for VoIP will expand to about $15.4 billion by the end of the year.

What Does Your Business Need?

The first and most important step, in the process of choosing a phone system, is to consider the needs of your business.  What are the problems you hope to solve by implementing a new solution?  Is your agency expanding and opening a new location that requires a phone system, do you need to link multiple locations, or are you looking for a way to use one system for all of your communications – phone, voicemail, screen share, fax, and text messages?  Here are few more questions that will help you start the process.

  1. Are you looking to increase employee productivity?phone on desk
  2. Do you want to be able to see how many calls your agents are making every day?
  3. Are you worried about missing client calls when you’re away from the office?
  4. Are you trying to manage multiple agencies or locations?
  5. Do you need a cost effective solution that can actually reduce your current phone bill?
  6. Can your current phone solution support your growth ambitions?
  7. Would you like to see a real-time view of when your agents are on the phone?


After thinking about the answers to these questions, maybe you have some other things you’d like your phone system to do – like integrate with Microsoft Outlook, convert voicemail to email, or even provide screen share features to review contracts with clients.  In any case, once you have a list of your business’ unique requirements, it’s time to think about the technology that is best suited to meet those needs.

"VoIP technology has saved corporations, small and large, millions of dollars," TJ McCue told Forbes. “There are dozens of providers outside of the big guys. Companies […] can help you get voice-over IP into your business.”