As a result of the technology's creation, unified communications systems have changed the way many jobs will function forever. Since its introduction, many people have benefited by using the equipment. It allows for so many people across the globe to connect with one another, and it has made many people's jobs easier by enabling them to work remotely, or work from home. The technology allows so many individuals in a variety of professions to use the technology for remote working and to connect with their clients, students or patients, and it allows them to communicate efficiently.
One of the careers positively affected by being able to work remotely is customer service. As new social networking platforms continue to develop, customer service agents are able to more efficiently respond to calls through a variety of unified communications platforms and through video chatting from home. More companies are beginning to offer "video chat rooms" to personalize the customer service experience, which can not only benefit the company in the long run, but it can also make the interaction less stressful on both ends. Integrating unified communication enables customer service workers to quickly connect with co-workers, eliminating the boundaries of being in different locations According to the Federal Times, a recent survey of customer service agents working for federal agencies revealed that 60 percent of employees said that remote working positively affected their customer service experience, and 54 percent reported an increase in communication among peers and customers.
How remote working boosts job recruitment
Another profession that allows and should encourage remote working is job recruiting, according to Mother Nature Network. There are many people in search of jobs as the economy and unemployment rate remains at a standstill, and some companies are turning to video conferencing and teleworking to enable them to have a better candidate screening process. By using the technology, many job recruiters are able to more effectively connect with candidates in other states or countries, while making the process a more succinct and smooth process for everyone involved.
According to a recent survey of job recruitment companies using the technology conducted by the consulting firm Aberdeen Group, 67 percent of the companies said they were using it to cut travel costs, 47 percent of the companies use video conferencing to shorten the time it takes to consider and hire the candidates, and 22 percent reported to use the technology to connect with candidates in different geographic locations.
While there is no way of telling what the future holds for remote working within companies, organizations or federal agencies, the technology will continue to be largely important for many in years to come.