Tech Tip: Factory Flashing Your Phone

One of the easiest steps you can take while troubleshooting a phone that isn't working is to factory flash it, in other words, to restore the default settings and allowing it to re-download configuration files from Fonality. Factory flashing your phone can fix a variety of issues with registration and incorrect configuration files, but you may be unaware of how to go about this process.

There are different ways to factory flash your phone depending on the brand of phone you have. Listed below are links to articles found in our very handy Knowledge Base. Take a moment to educate yourself or save the link for future troubleshooting!

Instructions on how to factory flash Aastra phones can be found here.

Instructions on how to factory flash Polycom phones can be found here.

Remember, Fonality's support page is a great resource for many troubleshooting and support needs regarding every product Fonality offers, so take a look!


Team NetFortris
About the author: We're a team of network and business communication experts, providing flexible, scalable, cloud-based voice and data communications to customers across the globe. We also serve our customers with carrier-grade networks, business and communications applications, and expert service. Our solution engineers work with you to design a fully managed and automated system tailored for your business.