The summer is a great time for people to focus on the ways they interact with others in their business transactions and personal life. With many people in an out of the office, it’s a great time to think about how to keep everyone connected and communicating effectively. Stepping back to consider your own behavior in a more objective light can be eye-opening, and it's certainly a crucial step in improving the quality and clarity of one's interaction with others. Recent years have produced an abundance of new technology that has changed the way people communicate, both at home, at work, and on the go.
People are constantly connected, always 'on' and have infinite resources just a click away, which makes communication simpler and more demanding at the same time. Many enterprise users are at the forefront of this change, as models that once solely concerned business telephone communication have expanded to include internet interactions, videoconferencing and a host of other connectivity methods.
Business VoIP solutions respond to the newfound emergence of the multichannel contact center. With remote conferencing, BYOD and working from home growing, and with the general trend toward being constantly available to answer an email or deal with an issue, there are many different user practices that businesses must corral in order to maintain continuity. Organizations can approach VoIP implementation from the perspective of enhancing logistical communications, as users don't have to sacrifice clarity and connection on different devices and different locales. VoIP systems can also foster better interactions between users - they increase the flow of information and make technology more functional, all while simplifying the technical side.
IT professionals are getting on board. In one recent survey I encountered, four in ten tech pros viewed possessing communications skills as more important than having technical skills by 2020. Nearly 90 percent of these respondents stated that they will have to possess strong business communication skills in order to succeed in the future.
Prioritizing the voice in VoIP
Much of the hoopla surrounding VoIP installation extols the ease of its installation, reduced technology costs and benefits for mobile users. While all of these contentions are viable and certainly important to critical enterprise functionality, it's worth it to examine the ways that these systems help users, who, after all, are the ones that will ultimately cause a new technology development to sink or swim. Another report I read highlighted the importance of engendering collaboration and engagement in users as a driving force in increasing business vitality. Solutions like VoIP phone systems that prioritize and even celebrate the user experience will be more highly valued by users themselves.