Much of the unified communications front focuses on the remote workforce and leveraging technologies to better enable production away from the workplace. Software and application developers are aiming to make life easier for workers on the road, and an increasing number of businesses are adopting BYOD policies both in and outside of the office.
Considering all of this, is the desk phone becoming obsolete?
According to recent information, the short answer is no. Absolutely not.
"Eighty eight percent of phone calls are still made from a desk, and more than half of work-related calls are actually made using a desk phone, an endpoint that is continually powered, According to No Jitter contributor Roberto De La Mora, a global survey of more than 2,300 business and IT decision-makers revealed that seven out of 10 workers spend four or more days a week in the office working from their desks. These workers utilize their office phone system on a near daily basis for company production and collaboration, demonstrating the importance of this technology in unified communications.
always available and always connected," De La Mora wrote.
A consistently reliable endpoint
De La Mora made an interesting point here: The desk phone is a reliable device that is continuously connected to the business phone system. Whereas mobile phones and other devices utiliz
Many systems like those provided by Fonality also include call routing and auto attendant technology, allowing customers and other callers to be assisted even when a worker isn't present to answer the phone. While many are familiar with the feeling, I can't begin to tell you how frustrating it is to reach a communication dead end when you're calling for important information. Worse yet, more often than not in these situations the caller may be on a time constraint and cannot wait for a worker to check their smartphone and return their call. Intelligent communications technologies like the previously mentioned features help companies assist their callers immediately and sidestep the irritation of an unanswered call.ed by the remote workforce or as part of a BYOD program can be connected and disconnected from the office system, barring a power outage or other disaster, desk phones are a constant endpoint in intelligent communications.
Stay tuned for part two, where I will discuss additional benefits of desk phones, including situations where nothing but an office phone will do and how the technology is evolving.