Voice, Not Text, the Way to Communicate and Collaborate for Business


Communicating is something that we do every day, and the text and video capabilities of smartphones make it even easier to do. Perhaps the easiest way to communicate with someone today is by text message. It's quick. It's simple. It's clean.

yellow megaphone
The questions remain though: Is texting right for the workplace? Can it be an effective communication tool? Can it be an effective collaboration tool? The answer is not really.

ZDNet contributor James Kendrick holds the same sentiment as I do. Texting, while convenient and ideal for personal conversations, just doesn't have the same effect for use in the business realm.

Obviousl Texting an important detail can make it seem like it's not that important to a coworkery, communicating quickly with other employees remains integral in business operations, but other communication options like email, VoIP and even integrated messaging are much more effective in the corporate environment than texting. Kendrick offered three ways that texting can hurt collaboration efforts:

  • Pulling double duty with emails and texts when communicating can muddle the message between work groups
  • Emailing information allows for a paper trail that each member of the message can follow

Kendrick stated that the no texting rule goes double when working with other companies or an agent is interacting with a client. If texting has already been implemented as a communications tool in business practices, it's good to make sure that texts are followed up with an email or phone call.

VoIP solutions provide flexibility
Instead of texting someone in the field or around the workplace, why not just give them a call? With all the advancements in VoIP technology, collaborating in the field has become a breeze, keeping employees connected wherever they are located.

Writing for Business 2 Community, VoIP professional Jim Murphy listed seven reasons that VoIP is the way to go for business communications:

  1. The features associated with VoIP, such as call forwarding, are much greater than a standard telephony system
  2. VoIP providers have emergency solutions in the event of power outage, allowing companies to maintain telephony operations
  3. System packages are all-inclusive from one vendor, eliminating the need to find separate services from different vendors
  4. Companies can included mobile phones in the package, allowing traveling employees to work more effectively when out of office
  5. The need to call in technicians is gone, as businesses can easily add or delete connections through the Web
  6. VoIP is cost-effective while still maintaining top-notch call clarity
  7. Packages often allow for voicemails to be transcribed and sent via email

Fonality offers a great VoIP package for small and medium-sized businesses, providing the necessary tools to improve company communications and collaboration.

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