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describe the imageWhen talking to potential customers, we at Fonality often get typical questions like how the call quality is, or is VoIP too big for my smaller business. There are simple answers to these queries. However, there are still some common misconceptions when it comes to VoIP for small businesses. WhaTech contributor Reuben Yonatan set out to debunk some of them:

  • Poor call quality: As long as the VoIP system has the proper bandwidth, which should be discussed with a provider when buying a solution, the call quality is as good or better than traditional telephony.
  • Larger businesses are the only ones getting the most from IP telephony: With the number of providers and solutions that are offered, there is the perfect answer for your business communications problem, regardless of the size of the company.
  • Difficult to implement: Installation is as simple as plugging an Ethernet cord into a computer, saving valuable time and money compared to the cable-intensive setup of an ordinary telephone system.
  • Initial investment: There will always be startup costs when switching voice systems. VoIP is no different. However, the cost savings will immediately begin paying off the investment, often covering it within a few months.
  • No difference in features: VoIP offers a ton more features and benefits for companies by integrating other functions into the system, such as call forwarding or voicemail-to-email transcription.

Truly Unifying Communications
One feature that many are looking for is unifying communications into one central point. With the proliferation of the smartphone into the business world, it is critical to make sure that they are included in your communications strategy. Unified communications makes it easy to incorporate them and ensure that employees have the same access to information from any location.

By integrating smart phones with business communications solutions, businesses can now create one phone number for each person. This makes it simpler for the customer to contact an employee, as they don't have to decide which number to call.