16 questions but HUD ain’t 1

Nailed the interview, signed the offer letter, and ready to rock my first day at Fonality. Just four weeks ago today,  first day nerves flooded my mind, from the practical to the ridiculous -- What should I wear? Where do I park? Who should I form an alliance with? Will someone like Gretchen Weiners scream “You can’t sit with us!”?  You_Cant_Sit_With_Us

Bam. Overnight snow-ice-pocalypse shut down North Texas. The usual first day questions were shoved aside by a whole new set. What do I do? Can I make the drive in? Can I work from home on my first day? Is this a sign?

“Don’t get on the road!!!”

My boss told me the office was closed, and everyone would be working from home. She got me my login for the company’s Heads Up Display (HUD) and told me to jump in. Eek. I had a vague memory from my interview prep, but I hadn’t actually SEEN it.  A quick look at the website reminded me HUD is Fonality’s unified communications application and part of the company’s business phone system solution. I refreshed my memory that HUD increases collaboration, boosts productivity, improves customer service, and enables employees to work smarter. All good things, but how will this help me – trapped in my apartment?

Meeting the team

First day introductions seem to be the same anywhere. You meet way too many people, but then have to ask “What’s your name again?” HUD allows you to post a photo to your profile so you can put a face to a name. I could see who was available. Then with a click on a profile pic, I was able to chat aka HUD with my team, jump on calls, and even video conference if needed. (Luckily, that did not happen. ’Cause in a moment of panic, I wondered if they’d be able to tell I was still in my pajamas. Turned out, so were a few of them.)

Learning the basics

That day gave me the chance to really get to know HUD and what makes us different from, say a traditional office phone system (or PBX). I discovered answers to more important questions, like: How do I set up my voicemail? What is VoIP, and how does it work? What was I using before? How do I make a phone call? (And yes, I did practice by calling myself several times.) Where’s “the cloud”? Thankfully, that day was one of several each week when I could sign up for a live Fonality Academy webinar hosted by Brian, who was also working from home. I definitely recommend FA101 New User Training for fellow newbies. You can register here. In addition, our Support page has been my go to for anything and everything. With everything web-based, I was able to read user guides and watch videos.  

I can’t imagine many places where I could have put in such a productive and informative day when the city was at a standstill. Of course, I still have more to learn and more questions to ask. One of which is: If this is what Fonality can do for me on my first day, what can we do to help with your day-to-day business needs?

 

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