Posted by Kyley Del Bosque

Tags: News

Contact_Center_Feature.jpgFonality Contact Center honored for use of technology in improving customer service

Fonality’s business phone and unified communications (UC) solutions continue to gain recognition. For the second consecutive year, TMC has awarded the company a CUSTOMER Contact Center Technology Award, an honor presented by CUSTOMER magazine.

“Customer service is no longer just about having a voicemail answer when you’re away from your desk and getting back to people promptly. At Fonality, we believe every company deserves the kind of high-quality customer service technology the big call centers have at their fingertips,” said Jeff Valentine, chief marketing officer at Fonality. “We’re delighted to see Fonality’s ‘contact center for all’ philosophy rewarded with a 2016 CUSTOMER Contact Center Technology Award.”

The 11th annual Contact Center Technology Award honors vendors and technologies that embrace technology as a key tool for customer service excellence. For more information about the award and its sponsors, read the CUSTOMER Magazine announcement here.

Fonality Builds 5 Key Contact Center Solutions into its UC Software

In keeping with its “contact center for all” philosophy, Fonality’s business phone solutions come with five* Contact Center tools built right into the company’s Heads Up Display (HUD) at no additional cost. These features give Fonality customers access to top-notch tools for delivering customer service, including unlimited simple queues, remote worker support, daily email reports, a web launcher for integration with other cloud-based services, and a free Click-to-Dial browser add-on for easy dialing of numbers on virtually any website. All these features come standard with Fonality Professional and Ultimate Editions.

Call Center Agent License Adds 8 Advanced Features

Fonality’s Call Center Agent license boosts call management and reporting tools with enterprise-grade features including queue priority, skills-based routing, on-demand recording, graphical reporting, and industry-leading real-time metrics for agent and queue performance. Not only do Fonality’s designed-to-work-together features beat the competition – so does the value. Every Ultimate edition subscription already includes these advanced features. For those who just need select users to have access, Professional edition subscribers can add-on for just $10 per user per month.

Check out how TouchPoint Contact Centers, Inc. implemented Fonality’s contact center solutions and experienced huge savings, increased reliability and added features in their recent case study here.