Blog

image of customer 2020 cx innovation award for NetFortris from TMC

NetFortris Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

Cloud Communications and Network Service Provider Honored for Delivering Exceptional Customer Service

SEATTLE – November 5, 2020NetFortris Inc., an international provider of managed cloud communications solutions and network services, announced today that TMC, a global, integrated media company, has recognized NetFortris as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2020 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

"Congratulations to NetFortris for receiving a 2020 Customer Experience Innovation. NetFortris has been selected for setting the standard in delivering world-class customer experiences across all channels," said Rich Tehrani, CEO, TMC.  "We're please to recognize this achievement and know that we will continue to see great innovation from NetFortris in 2021 and beyond."

NetFortris’ commitment to an outstanding customer experience begins by delivering secure and reliable cloud communications and network services, leveraging geo-redundant data centers connected to NetFortris’ own resilient and secure, carrier-grade nationwide network.

Uniquely, NetFortris owns and operates an enterprise-class technology stack run by tenured voice and data network engineers, security experts, developers and UI experts. This enables NetFortris to manage clients’ communications from end to end 24/7, ensuring uptime and quality of service.

In addition, NetFortris backs its cloud communications and network services by 24/7 in-house customer support and concierge customer advocacy, including Executive Sponsors and Strategic Account Managers who are incentivized based solely on retention and customer satisfaction.

NetFortris also simplifies onboarding and operation with on-site or remote installs, consolidated billing across locations, and admin control with no technical expertise required.

 

"The NetFortris team is honored to be recognized for innovation customer experience,” said Lee Mayhew, Senior Director of Customer Experience. “NetFortris has a concerted focus on customer experience from the way we architect and deploy our communications services to the way we empower users and deliver personalized client support. With this end-to-end approach, our customer satisfaction scores are 90 percent or higher.”

The 2020 Customer Experience Innovation Award Winners are published in TMC’s CUSTOMER magazine.


About NetFortris

NetFortris, home of the Comm-unity Unified Communications Platform, delivers secure and reliable cloud communications solutions with the scalability and flexibility to meet the needs of small and medium businesses (SMBs) as well as midmarket and large enterprises. The NetFortris Comm-unity UC solution is built on a proprietary true cloud platform that leverages containerization and microservices technology for infinite scalability. The platform is housed in georedundant data centers and delivered over NetFortris’ private nationwide MPLS network. NetFortris offers Comm-unity along with SD-WAN network and data security, and 4G backup to ensure quality of service (QoS) and business continuity. NetFortris services are managed 24/7 by an expert network engineering and operations team and backed by concierge customer advocacy, 24/7 in-house customer support, and consolidated billing for all services and locations. Follow NetFortris on FacebookLinkedIn, and Twitter.

 

 About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

 

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

 

Media Contacts

Celeste Labrie

Marketing Communication Manager

NetFortris

Celeste.Labrie@NetFortris.com

469.525.7346, ext 5351

Michelle Connolly
Marketing Manager

TMC
203-852-6800, ext. 170
mconnolly@tmcnet.com