Voice over Internet Protocol (VoIP) technology has been around since the early 1970s, and a dominant player in business for two decades. VoIP converts voice calls into digital signals that can be transmitted through a computer, a VoIP phone or other digital devices. What makes VoIP the perfect solution for a successful business is the trifecta of features – adaptability,
availability and simplicity – paired with its low cost of implementation. VoIP enhances your communications capabilities and saves money on your bottom line.
How It Works
The easiest way to explain VoIP is that it works like a phone service delivered over the internet. It can be referred to as IP telephony, internet telephony, broadband telephony, or broadband phone service. The technology behind it makes traditional phone services operate over digital networks using packet-switched protocols which most Wide Area Networks (WAN), including
TCP/IP, are based on.
Packet-switch protocols divide messages into “packets” that are sent individually, over the most efficient route to a destination. As soon as all the packets of the message get to where they need to be, they are put back together into the original message. By using packet-switch protocols, VoIP can carry extensive information over your network, in turn boosting your
productivity and performance.
Why You Need It
With VoIP, you and your staff have access to applications specifically designed to help you work smarter, not harder. VoIP solutions offer unified communications services across a multitude of platforms - phone calls, faxes, voicemail, email, web conferences, etc. - delivered by a variety of ways to any phone handset, including mobile.
Hosted VoIP includes much needed, easy to use advanced features for office phones like multiple auto attendants and call recording. You get increased contact center functionality with Barge, Monitor, Whisper. This trio of call center software features help managers train employees, ensure quality control and improve customer satisfaction. In one click, you can enter a call at any time as a full participant, listen in on a live conversation between an agent
and customer without interrupting, and coach your employee during the call without the customer hearing. Features like this help make communication more efficient between your employees and customers.
VoIP creates the capability for built-in collaboration tools to increased productivity and provide a unified caller experience. Employees save time with access to instant messaging, screen sharing, presence and even video collaboration from one easy-to-use Heads Up Display (HUD).
Connections between offices is a simple 4-digit extension with the ability to transfer calls from one location to another. Callers receive the same experience across all of your locations and mobile devices. This not only garners a higher level of efficiency, it improves your customer’s
overall interaction and satisfaction.
What You Gain
Simply put, VoIP makes you and your business available anywhere, at any time. Reliable communication is vital to starting and operating a business of any size, and in today’s business marketplace, having a flexible working environment is key. Since the core of a VoIP phone system is in the cloud, it’s easy to connect from anywhere on a variety of devices. Multiple
locations can operate seamlessly on the same phone system and remote workers are connected exactly as if they were down the hall. The cloud-based service also gives you peace-of-mind with its built-in redundancy especially in times of emergency or disaster.
One method of VoIP is SIP trunking which sends voice and data over the internet using the Session Initiation Protocol (SIP) to initiate, manage and end call sessions. SIP trunking connects all of your branches together through the internet as one central communication system. It eliminates the need for old business phone systems and the expensive infrastructure they require.
Businesses of all sizes benefit with VoIP solutions because both voice and data communications run over a single network. This removes the costs for older, copper-wire telephone system infrastructure as well as monthly service fees. It gets rid of the cost for long-distance or international calls since they can now be rolled in with your internet access expense. And because VoIP needs limited hardware and wiring, it’s easy to install and grows as your company grows. Maintenance is simplified as there are less devices and internal hardware to manage.
Now You Know, Make the VoIP Switch
If your business is looking to upgrade an antiquated phone system, especially if undergoing expansion with new branches opening up in multiple locations, finding the right Hosted VoIP service provider should be on the top of your to-do list. Old legacy phone systems are expensive to upgrade and often cannot support the connections necessary for a growing company. VoIP phone systems provide the easy installations for adaptable connections available anywhere there is an internet connection for a fraction of the cost.
Visit NetFortris.com to request a demo today.