Jeff Valentine
Recent Posts
Having a hard time training and managing call center agents?
Posted by Jeff Valentine on July 20, 2016 at 1 PM
Undercover Boss: The highest paid call center agent in the world
Posted by Jeff Valentine on June 22, 2016 at 12 PM
The Polycom acquisition, and how it affects Fonality
Posted by Jeff Valentine on April 15, 2016 at 3 PM
3 reasons business phone systems are going hybrid
Posted by Jeff Valentine on October 8, 2015 at 10 PM
Is 2015 just like 1999? Here's why I don't think so.
Posted by Jeff Valentine on August 12, 2015 at 9 PM
5 reasons IT owns the business phone system (and how to stop)
Posted by Jeff Valentine on June 5, 2015 at 3 PM
The rise of Free Range Humans [CHECKLIST+VIDEO]
Posted by Jeff Valentine on May 7, 2015 at 9 PM
Hire the best, not the closest
Posted by Jeff Valentine on April 15, 2015 at 10 PM
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