What is Barge, Monitor, Whisper?
Barge, Monitor, Whisper is a trio of call center software features that help managers train employees, ensure quality control, and improve customer satisfaction.
We’re not the only call center vendor to offer it, of course. So what sets Fonality’s Barge, Monitor, Whisper apart?
All it takes is one-click.
Can you believe many providers still require call center managers to use complex star-key combos on their desk phones that can waste 30+ seconds of precious call time?
If you’ve ever worked in a customer-facing capacity or managed call center agents, you understand how quickly a dissatisfied customer can be transformed into a raving fan – and vice versa. Every second counts.
Take a look at just how quickly our Barge, Monitor, Whisper works and how easily you can switch from one to the other or record a call on the fly in the video below:
This trio of powerful call center software options is a must-have for any team that handles customer calls, including customer service, billing, and sales. The benefits span every industry, although some or more dependent on handling high-volume calls than other. For example, insurance agency owners love it along with On-demand Recording for training agents and keeping policyholders happy.
The last thing I should tell you about Barge, Monitor, Whisper is that – unlike the fancy car that shares the same initials – it’s surprisingly affordable. Our entire Advanced Call Center Agent license is just $10 per user, per month as part of our Professional Edition and included as part of Ultimate Edition. That’s up to $90 less per user, per month than some standalone solutions.