Whether you are planning for a long team winter break or a Monday off in May, NetFortris has you covered.
Holidays are great for businesses. Holiday retail sales are breaking records reaching over $1 trillion is spending. Planned holidays throughout the year are opportunities to impress your customers and prospects. It’s never too late – or too early - to start planning for your holiday call routing.
How to use the Call Scheduler with Comm-unity by NetFortris.
Does that not look like your product? Check out how to use the Holiday Schedule with Fonality.
Why plan? It’s simple. Customers love brands that plans their holidays!
Even during a holiday, many companies have customers use still their service and try to contact them. With Comm-unity by NetFortris, you will be able to create a separate call flow to handle those holiday calls when your team is off enjoying their break. We can support a complete office closure or partial closure with rerouting for emergencies or lighter staffing.
What is an included in an effective holiday outgoing phone message?
We are glad you asked. Your outgoing holiday message should be unique to your customer needs and business model. Here is what should be included in your message:
- greeting to acknowledge the customer took time to contact your company,
- quick one sentence or a few works explanation of why you are closed. Very quick, one sentence or a few words at most,
- specific timeline for when you are closed,
- specific reopening time,
- information the customer, client or lead needs to leave to receive service,
- and finally a timeline the customer can expect to hear back.
Our top 3 outgoing holiday company phone messages.
Outgoing phone message for complete office closure.
“Thank you for calling ABC Mortgage. We are closed for the Memorial Day Weekend starting Friday at 5pm PT and will reopen on Tuesday at 9am PT. Please leave a message with your name, number, email address and loan number, if applicable. We will return all calls no later than Wednesday June 2 by 1pm PT. We appreciate your business.”
Outgoing message including emergency services.
“Thank you for calling ABC Property Management. We are closed for the Memorial Day Weekend starting Friday at 5pm PT and will reopen on Tuesday at 9am PT. Please leave a message with your name, number, email address and loan number, if applicable. We will return all calls no later than Wednesday June 2 by 1pm PT. If this is an emergency with your dwelling, please press two before the beep to be routed to on call services. Thank you.”
Outgoing message including different staffing levels depending on department.
“Thank you for calling ABC Veterinarian Services. We are closed for standard appointments for the Memorial Day Weekend starting Friday at 5pm PT and will reopen on Tuesday at 9am PT. If this is an emergency with your animal, please press two for our hospital. If you need a prescription refilled before Tuesday, please press for our on call nursing staff. Otherwise, please leave a message with your name, animal name, reason for call and call back number. We will return all calls no later than Wednesday June 2 by 1pm PT. Thank you.”
UCaaS supports call schedule changes on the fly.
There are times outside of holiday where the offices need to be closed – whether for a few hours or a day. UCaaS business phone systems support not only your holiday but on the fly company needs. Your IT leader can login from any browser to reroute calls and keep your business going no matter the circumstances. If 2020, taught us anything it is that business continuity plans needs to be made and an agile phone system can be your competitive difference.