Cloud PBX for Small Business

One of the fundamentals of starting and running a small business is sound communication. With the advent of digital communication in full swing, small business owners need to stay connected now more than ever—with employees and customers alike. That’s where the Cloud PBX comes in. A state of the art offsite phone system can keep all of your employees connected with the push of a button, even if you have offices in different locations.

A New Age

Technology has come a long way just in the past decade alone. Office desks used to be covered with mounds of tangled phone chords, with limited phone lines keeping business owners from making and receiving important calls. In just the past few years, however, the Cloud PBX has revolutionized communication within the office, getting rid of the wires and channeling communication through the internet.

Cloud technology allows for small business owners to cheaply and efficiently keep in touch. Cloud technology can route all phone calls within the office as well as store important data and tailor each company’s calling experience to their own preferences. You’ll never miss a call because of busy phone lines or have to search through post-its with phone numbers on them ever again!

Cloud PBX Features

  • Cloud PBX systems come with a long list of features for small business owners to make their communication more efficient and less stressful.
  • Call forwarding: the Cloud PBX will forward all calls to a mobile device or landline, perfect for when you’re out of the office.
  • Call Mentoring: Call mentoring allows for a third party to listen to training or service calls to ensure quality over the phone; they can also make suggestions to their employee over the phone line without the customer hearing.
  • Dial by name directory: Customers that don’t know an employee’s extension can simply enter the name of the desired party and be connected instantly.
Online call records: Easily track incoming and outgoing phone calls according to date, time, caller info, call duration, etc.

The Cloud PBX comes with a long list of extra features and benefits designed to make small business owners’ lives easier. The best part: Cloud PBX phone systems are very reasonably priced for business owners on a budget.

If you’re a small business owner looking for ways to streamline your operation and keep your employees in touch, even when they’re on the go, the Cloud PBX is the solution you’re looking for.
Tom Swayze
About the author: Thomas Swayze is the EVP Technology at NetFortris. Thomas has over 26 years of significant technology experience. He pioneered voice over frame and ATM technologies in the mid 1990’s and deployed one of the first Selsius (Cisco Call Manager) solutions. Prior to NetFortris, Thomas served as CTO at Telekenex.