Blog

Admin Tip: ACD and CDR reporting [VIDEO]

Posted by NetFortris Team

Reporting might not be the first thing you thought about when you signed up for your Fonality system, but it's one of the unsung heroes of a modern business phone solution. Fonality reporting gives you access to business insights you won't get from a traditional PBX or a lesser hosted VoIP system.

Log into your Fonality report scheduler here >>Every Fonality system comes with daily reporting. Those with our Advanced Call Center features get even more, including graphical reporting options. 

Watch this video if you haven't set up or recently refreshed your Automatic Call Distribution (ACD) and Call Distribution Reports (CDR). 

Setting up Fonality reports

Fonality customers have used these reporting tools to adjust business hours, improve staffing levels, identify employee training needs, and measure the success of marketing campaigns.

We'd love to hear from you. How has reporting helped you run your business?

Looking for more ways to make the most of your system? Register for Fonality Academy courses! >>