VoIP only benefits larger companies
While VoIP is certainly the most feasible business phone solution for larger enterprises, the variety of different providers and solutions make VoIP technology suitable for organizations of any size, especially small- and medium-sized businesses. Hosted VoIP is a great solution for SMBs with smaller budgets and less IT resources. With services managed by a third-party vendor, SMB owners don't have to worry about maintenance or hiring a dedicated IT staff to maintain the system.
If there's one notable feature of VoIP, it's how simple it is to install. Unlike traditional phone services, VoIP only requires an Internet connection to operate. Additionally, many providers offer systems that are preconfigured - all users need to do is plug it in and it's ready to go.
Inferior sound quality
While sound quality largely depends on a business's bandwidth and the type of device being used, the majority of VoIP vendors provide protocols and codecs to ensure companies have HD sound capabilities. SMBs can choose a codec that corresponds to how they plan on using VoIP systems, such as matching the volume of call traffic with their bandwidth capabilities.
Cost savings are only possible between two similar systems
Regardless of the type of system on the other end, VoIP makes calls by transmitting voice data over the Internet. As a result, providers can offer much lower rates to users on any type of call whether it's via mobile, landline or international calls. Third-party vendors typically provide free calls between the same VoIP service. With low calling rates and set-up fees, some users have been able to save up to 80 percent on their monthly phone bills compared to traditional systems.
One of VoIP's greatest benefits is its scalability and flexible pricing models. Through a hosted service, the provider owns the equipment and is responsible for maintaining and upgrading the system. For SMB owners looking to upgrade, all that is required is a phone call to the service provider, where the only additional costs may be an expansion of a company's plan.
VoIP technology is actually far more secure than landline phones, especially pertaining to security leaks. Ultimately, the level of security is determined by a vendor's internal network. SMBs that regularly upgrade their system and make use of encryption capabilities can ensure a secure network.
While these misconceptions account for some of the reasons why SMBs are wary about making the switch, the overall benefits of VoIP have made traditional business phone solutions nearly obsolete.