Empathy for the Tech Set

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Laptops should help people, not attempt to eat them.

As much as a business phone service can do for connecting its employees to each other, it can't fix a lack of human connection. Digital software affords us opportunities to meet each other and interact, but the real connection comes when we are able to relate to each other and really hear what we have to say. Sadly, there are many situations in which it can be very difficult to understand exactly what others around us are saying in the technical industry, as focused as everyone is on making sure that their little piece of the big picture functions properly. In order to get past this, technology companies need to learn to get their employees and their customers to talk to each other and make machines that work better for everyone.

ITProPortal​, in a recent article on humanism within technology, quoted Gartner research vice president Frank Buytendijk, who said that, "The virtue of technology comes out of being able to help people realize their ambitions. The digital humanist thinks in terms of behaviors, emotions and interactions, not traditional processes." This perspective on how to deal with the problem of technology and its response to conditions around it makes sense, as computers are no longer the domain of specialists, but of everyday private and professional use. Because systems of code and digital link-ups now permeate the fabric of society and give everyone a means to communicate with each other now more than ever, it makes sense for part of that to manifest as a greater emphasis on how people respond to technology.

Technology and how it can connect to people
An important way for tech firms to understand how they relate to society is to listen to their customers, said Network World. This kind of interaction with the public at large is good for software development teams because it gives them a reason to zero-in on functionality errors that may otherwise be glossed over or not thought of. Interaction and interface mechanics are becoming far more important in the development of software because that is the mechanism by which people leverageit. As time goes on, there will be more attention paid to how software works, and an endlessly increasing amount of reasons why organizations should invest in it. The audience of software, as it expands, must become easier to use for most end-users.

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