IT employees have their work cut out for them. Not only are they going to be dealing with more technical elements on a daily basis as more businesses add VoIP and other UC-related benefits to their business phone system (or replace their business phone system with those options), but they may now have to deal with the rise of mobile devices in the workplace. Many companies' IT departments can expect to deal with more complaints and problems now, simply due to the way that BYOD works. Although it is likely that most people will be considerate and kind about how they use their mobiles for work applications, all it takes is one or two power users who download a bunch of apps every month in order for the queue to be constantly full of phones that need to be repaired and fixed so that they can work with the company communications system.
Adapt or die
ZDNet is predicting that IT people need to adapt to the new normal of mobile data if they want to be able to stick around, which means that anyone who is stuck in the dinosaur days of laptop- or desktop-based computing may be doomed. The only way forward for computers and the experts who love them is finding ways to make room in the company network for mobile devices.
Once the business phone system goes mobile, it's going to stay mobile. Companies love having workers that can respond to calls from anywhere, and waiting on someone to get back to their desk to ask them about their meeting is so 2012. An IT department should be thinking about how to make sure that their staffs' mobile phones can be vetted and approved for use with the new mobile phone system, and should be working with HR to issue new ones to anyone who is still using a Razor.
Once everyone's phone is on the same page, it should help guide them through the process of downloading an app. (The average amount of apps downloaded by a user per month, according to ZDnet? Zero.) Collaborative business phone systems are the way to go for employees of the future, but it's the IT department that is going to have to get them there. At least there'll be job security, although most people who can program already figured their jobs were safe a while ago.