Is your VoIP system running? Here's how to catch it.

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VoIP requires monitoring

If you want your VoIP system to work properly, you will need to keep it maintained. While maintenance comes in many forms in life, from doing dishes to remembering to defragment your hard drive, for VoIP systems maintenance can be a little easier. One generally accepted standard practice, from VoIP Monitoring Zone, is the use of a VoIP monitoring system. This allows for someone who operates the hosted phone system your company uses to monitor phone calls for tone, thereby making sure that you and whoever you are speaking to have the best user experience possible. We're all about the experience of your users.

There are other ways to make sure your hosted phone system works, including using ways that you keep valid call detail records. Call detail records are essentially measures of a call that carry important information about the tone and various specifics of the conversation. These might include the duration of the call, the start and end time, and the origin and destination of the call, according to No Jitter. These data points are combined with other call quality statistics in order to figure out if there are any bugs in the system or inefficient spots in the code that might prevent you from having a good conversation with your boss or hairdresser. 

VoIP keeps on learning
The reasons that these systems are so necessary is that VoIP cannot improve within a company unless it is given the opportunity to develop through understanding what makes it work and what doesn't. As a technology, hosted phone systems will become more useful over time as engineers work out the best way to implement it. Already, VoIP is strong enough that it can be recommended to any organization as a more efficient, cost-saving measure than the old style of telephone communications, but this does not mean that it cannot be further improved and reach even high levels of performance. Hosted VoIP is all about iterative upgrades that continually allow the system to become more robust and clearer than before.

As VoIP becomes more universally adopted by businesses, those that have invested more fully in the process from earlier on will emerge as the real winners because of their familiarity with the system. Adopting a strong VoIP network will create overall better savings for organizations that need to stay in contact with a multitude of sources as cheaply as possible. 

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