Ingram Micro and Fonality Partner to Provide Business Phone Service

Fonality’s Unified Communications SolutionsJoin Ingram Micro's Growing Portfolio of Cloud Solutions

Ingram Micro today announced it has added the availability of cloud data business phone systems from Fonality, an innovative provider of unified communications as a service, to Ingram Micro resellers throughout North America, Europe, and Asia through the Ingram Micro Cloud Marketplace.  Fonality provides service with United States and Australian telephone numbers, and utilizing its unique Hybrid-Hosted® deployment model, in 97 other countries where customers can provide their own telephone network access.

Although businesses are moving increasingly more of their infrastructure to the cloud, most still have business phone systems designed to be owned and operated on premises, and don’t take advantage of the many options available in more modern unified communications systems.   Increasingly, companies are looking to move their phone system to the cloud while also taking advantage of new features such as company messaging and presence, dedicated conference calling, video collaboration and screen sharing, file sharing, and call center applications.   This allows IT managers to outsource the headache of running their own phone system while also taking advantage of an easy-to-consume monthly service pricing model that scales with them as they grow and technology changes.

“Companies want to focus on what they do best, not installing and managing complex systems. Few things are more complex and critical to a business than telecommunications," said Nimesh Dave, executive vice president, global cloud computing, Ingram Micro Cloud. "Ingram’s cloud portfolio and Fonality's expertise gives our channel partners a solution to quickly sell and deploy modern phone systems that meet their customers’ needs."

Fonality’s unique deployment options make it an ideal fit for Ingram Micro’s network of partners. Businesses can subscribe to Fonality’s service using either Fonality’s cloud or Hybrid-Hosted® model, depending upon their needs. Fonality’s voice-agnostic approach means even mixed implementations across international borders translates into new opportunities for partners.

“We’re excited to bring cloud-based business phone systems to every Ingram Micro reseller around the globe," said Jeff Valentine, Fonality’s chief marketing officer. “As an organization committed to selling through channel partners, this relationship with Ingram Micro significantly extends our reach and allows us to grow rapidly with their resellers."

“Ingram Micro has done a phenomenal job providing its channel partners a place to access best-of-breed vendors,” added David Beagle, vice president of channel development for Fonality. “Fonality offers something above and beyond your standard UC and UCaaS providers. We look forward to sharing those benefits with Ingram Micro partners so they can grow their businesses.”

Why phone systems are moving to the cloud

More business infrastructure moves to the cloud every day. Yet seven out of eight phone systems are still owned and operated on premises. Unfortunately for those owners, old-school PBX systems cost more and fall short of today’s cloud solutions. Being bound by tradition means missing out on the benefits unified communications as a service (UCaaS) brings to the table, too.  

The growing recognition of these benefits helped Fonality attract a record number of companies to its cloud solutions in 2015. Fonality believes businesses deserve more than just talk. That’s why its Heads Up DisplayTM (HUD) applications empower end users to see which employees are available and then connect easily across locations via telephone, instant messaging, and file sharing.  Audio and video conferencing with screen sharing bring staff and customers closer while also eliminating the cost of separate services.

Business owners and managers benefit from built-in features that were previously out of reach. Call center-style features they may not even know are available without expensive specialty third-party products – like skills-based routing, queues, and daily reports – lead to better business decisions.

At the same time, IT managers get to outsource the headache of running their phone system so they can focus on helping run the business. They also get to offload hefty capital costs every few years in favor of a scalable monthly subscription that grows with them – and the fast pace of technology.

Beyond a basic business phone system

Included in its UC offering are all of the communication features a company needs. The company includes 50-plus business phone system features and an unlimited calling plan within the U.S and seven other countries and territories also comes standard with its hosted voice deployments.

Fonality offers direct inward dial (DID) and toll-free telephone numbers in the United States and Australia, connecting 97 other countries and territories using its Hybrid-Hosted® model and the customer’s local telephone network.

About Ingram Micro Cloud

Ingram Micro is a master cloud service provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease. For more information on Ingram Micro Cloud, please visit www.ingrammicrocloud.com.

About Ingram Micro Inc.

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. More at www.ingrammicro.com.

About Fonality

Founded in 2004, Fonality is the only provider to offer Ingram Micro partners the option to sell pure cloud and Hybrid-Hosted® on-premise business phone systems with the simplicity of one subscription model. This puts unparalleled flexibility in partners’ hands when moving customers to cloud-hosted VoIP with unified communications – removing a huge barrier to entry. That’s because Hybrid-Hosted means even customers in telecom contracts can take advantage of a hosted UC phone system while using existing phone circuits.

The ease of adding recurring revenue is one of many reasons more than 600 partners have chosen Fonality. Others include high reliability and Heads Up DisplayTM, the company’s award-winning unified communications web and mobile software. HUD puts employee presence, powerful contact center capabilities, HD video and audio conferencing, voicemail transcription, and much more in users’ hands.

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