July 411 - The call center CEO, a new whitepaper, and case studies

The July 411 NewsletterThe July 411 newsletter released Sunday, July 17th! If you haven't seen it, make sure to check your inbox. (Don't yet receive the 411? Subscribe here and receive next month's.)

 In this issue:

  • We have lessons learned from our CEO as he spent time working in customer support.
  • Have you ever used the phrase "Unified Communications"? Blair Pleasant of COMMfusion took part in defining the phrase - and wrote a guest post on our website this month.
  • Want to take your phone system to the next level? Take a look at this month's highlighted how-to: creating a basic call menu.

You can find this monthly rundown online here. Don't forget - next month's can be sent to your inbox with a subscription, so sign up today!

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Scott Logan
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