We're officially less than one week away from Christmas! And while the Christmas holidays are an exciting time for many business owners, it poses a unique challenge for keeping up-to-date and connected with clients.
Winter holidays often mean putting a pause on communication, as workers and clients alike take off over the break. However, coping with the holiday period doesn't have to mean taking a hit to productivity as you wait by the phone. By taking advantage of unified communications, you might hardly notice the change.
Keeping everyone on the same page
Juggling personnel is one of the big struggles when working with a small team. Communication is vital, but verbal conversations can be forgotten, and emails can get lost in inboxes. When a client makes a call, you want whoever picks it up to be up-to-date and on the same page as the person before.
Christmas compounds this problem by all but assuring either clients or employees will be away for a significant period of time and out of touch. Without strategies in place to counter this, it can set 2017 off to a rocky start. By utilising Fonality's Heads Up Display (HUD), all your pre-Christmas communications are securely stored and waiting, ready for someone to jump on the conversation. When employees do come back from their two weeks off, they'll waste no time getting back into the swing of things.
Why business owners need unified communications
Running a business is a rewarding experience, but unfortunately many owners forget to take time off. In fact, according to The Guardian, 76 percent of SMB owners will work straight through the holidays.
Christmas might be a "make or break" time of year, but a healthy work/life balance is important, too. So why do so many business owners feel unable to take a break? Many small business owners will justify their lack of time off with their need to be constantly available to make decisions.
In todays technology age, availability no longer has to mean physical presence. With the likes of cloud services and VoIP, businesses can communicate on opposite ends of the world, as if they were standing next to each other. All that's needed is an internet connection.