Knowing how to use the features of your Fonality system empowers you to deliver a better experience both to employees and customers. To help you accomplish this, we are proud to now provide Fonality Academy live online training.Keyboard_Cap_Certificate

Fonality Academy provides basic and advanced educational webinars for users, administrators and partners to enable you to better understand the tools available to you and your business. 

We offer three levels of courses tailored to your role and interests:


A great place for new users to start, FA101 – New User Training covers an overview of basic Heads Up Display (HUD) features, add-on features, and how to use your IP phone. FA201 demonstrates how to set up more advanced features such as FindMe, Follow Me, which enables you to decide who can reach you and where, along with voicemail, call forwarding, and other options. 


FA125 – Introduction to Fonality Administration, admins will build a foundation for supporting the Fonality system and supporting users. FA225 – Advanced Fonality Administration, then provides two hours of in-depth instruction to help make you a power admin for your business. Learn about building a professional call menu, how to leverage the power of call queues, managing permissions, and many of our other robust features and functionalities.


For our managed service providers (MSPs) and other resellers, we’ve developed FA150 – Introduction to Fonality Partner Training. In this course, we provide the foundation for you to be a successful reseller. You’ll gain knowledge about hosted and hybrid PBX, the ins and outs of business phone systems, and unified communications so you can easily answer questions your prospects may have.

Courses are available almost daily. To see when our next sessions are offered, visit Fonality Academy and register today!