A look at the transformation of enterprise voicemail
Are we entering an era where no one will leave a message after the beep?
Not exactly. Voicemail as we've come to know it isn't being completely phased out, but rather being adapted to fit the quick pace of the modern office setting. With this in mind, let's take a look at how it has evolved through the years and what purpose it serves moving forward.
Back in the 1980s and 1990s, there were few ways to get ahold of someone if you weren't near them. Fax and voicemail machines allowed sales teams to travel and secure deals without the anxiety of missing out if a customer called while they were away.
Business phone systems are still used in offices worldwide, but email and texting have made communicating between co-workers or clients much simpler. Leaving a voicemail unsurprisingly became less common as smartphones gave employees more mobility in terms of staying in contact with the company.
One important development to note has been the fact that four out of every five callers choose not to leave a message once sent to voicemail, according to Forbes. Those who do will have to wait at least eight hours on average before it's even heard, UC Stratgies reported.
What the future holds
A host of Fortune 500 companies including the likes of Coca-Cola, JPMorgan and Bloomberg are dropping voicemail, according to IT World. But is that necessarily the right move? The functionality of voicemail is still something that holds value, especially as the growing volume of work in some industries requires a quicker pace to keep up with it.
Combining the speed and efficiency of emails or text messaging with conventional voicemail is something that a unified communications platform provides, and it's likely where the system is moving towards. It provides the best of both worlds, as clients are still afforded the option of calling a real sales or customer service representative. If the caller leaves a voicemail, your representative can be made aware of this immediately.
This works in a couple of ways. Connecting your unified communications platform with mobile phones allows employees to receive a notification that they've missed a call, and offers the ability to either download the recording or translate it to text.
While voicemail will probably never take the form it once was again, it's likely to still be an important part of operations moving forward. Contact a NetFortris representative today to learn more.