Posted by Kristen Cruz

Tags: Phones & UC

How to Choose the Right Desk Phones

Congratulations! You’ve decided to upgrade your business phone system. Now you’ve got some decisions to make. For example, which desk phone brand and features best meets the needs of everyone in your office? It doesn’t have to be a guessing game!

Since every Fonality system includes desk phones, our experts have chatted with a lot of people about their IP phone needs as they move to a new VoIP system. We’ve put together the guide below to help you pick a winner for everyone in the office.

Knowledge workers

Whether you’re shopping for desk phones for your sales, finance or IT teams, you want great voice quality and reliability to keep everyone smiling and dialing for years to come – without breaking the budget. Enter top-selling desktop phones like the Yealink T21P or the Polycom 331. Their typical day might entail several calls to customers, vendors and the occasional conference call with an internal or external team.


For added features and looks to match managers’ elevated station in your organization, check out the Polycom VVX 400 or Yealink T42G. These handsets have upgraded screens and productivity-enhancing features like programmable keys for timesaving tasks on these models are perfect for team leaders. They’re kind of like getting an extra two feet of cube space.

Executives & Front Desk

Consider upgrading your top execs and receptionist to desk phones that make an impression. With color screens and enhanced features, the Polycom VVX 500 and Yealink T46G are popular with business owners and the C-suite. Available sidecards snap onto this range of phones so your front desk can see who’s on the phone and transfer calls on their desktop. At Fonality, these functions are also popular features of our Heads Up Display (HUD) Web software. It’s all about giving users the options to do their jobs the way they work best.


Whether you’ve got a meeting table in your office or a conference room, dedicated speaker phones are a great option for ensuring everyone sounds crystal clear. Plus, they look cool. We’re partial to the Polycom Soundstation IP 5000 and Soundstation IP 6000.


Fonality makes the choice even easier

We’re also making it even easier to choose that upgrade you’re eyeing. Yealink and Fonality have teamed up to bring our customers a rebate of up to $30 when you purchase qualifying phones from Fonality through August 31, 2015. The savings can really add up! Let’s do some simple math here. 

A business of 10 employees might need:

  • 4 sales and customer service reps: Yealink T21P (included in Fonality’s monthly subscription at no additional cost)
  • 2 managers: Yealink T42G (each qualifies for a $20 rebate)
  • 1 receptionist: Yealink T46G with sidecar (qualifies for a $30 rebate)
  • 1 owner: Yealink T46G (qualifies for a $30 rebate)

= Save $100 via mail-in rebate

If you’re still unsure how all of the phones and features compare with your needs, check out our side-by-side comparison of our desktop and conference phones. Our experts are standing by to help you choose. Just call or chat with your questions.