How the NetFortris acquisition affects our customers and those in the market for a new cloud solutions vendor

 

The combination of NetFortris and Fonality will meet the growing needs of a converging IT and communications market by providing customers with security, network management and a state of the art UCaaS solution in one bundle.

So what does all this mean for you, our customers and prospective customers? A lot actually. 


Since 1994, NetFortris has satisfied the communications needs of multi-site businesses. Now, with the acquisition of Fonality, we have over 11,000 customers and thousands of users in multiple countries. This combination makes NetFortris a leader in secure cloud solutions for retail & restaurants, healthcare, and financial services industries. Our private, 10G MPLS network and integrated applications deliver unified voice, data, and video communications cost effectively, reliably, and efficiently so businesses can focus on their customers, not your network.

 

What does the combined offering look like?

MPLS Network

Our carrier-grade, 10G private network provides a foundation for businesses with unmatched performance, uptime, and security. Voice, video, and data are consolidated and managed via a single, highly-secure connection. Our MPLS reduces total cost of ownership and ensures safe, effective, and worry-free connectivity.

Security

Security is a primary focus for NetFortris. With our hosted firewall, secure VPNM access, and unified threat management solutions, customers can be assured that malware and viruses never infect their environment. With NetFortris, their sensitive data is completely protected.

Analytics

NetFortris offers a wide array of analytics solutions for managing network bandwidth, performance, load balancing, and voice/video quality of service. Custom analytics can be built through the Cloud Services Platform (CSP).

Cloud Communications Platform (CPP)

This unique, open software-defined platform offers central control, visibility, and management of all services through a single pane of glass. Network and application resources can be managed, and IT managers have access to on-demand bandwidth, automatic load balancing and optimization, analytics, and advanced security services.

Communications Suite

The NetFortris Communications Suite offers world class communications through Fonality's Heads Up Display (HUD), providing options to employees in any location, on any device. HUD delivers IM, presence, group chat, voice, video collaboration & screen sharing, and file sharing to increase collaboration among team members, both local and remote.

Contact Center Solutions

NetFortris enables call centers to efficiently manage thousands of calls as well as large teams of customer service representatives without incurring the cost and expense of an on-premise call center solution. Our solution includes automatic voice recording, auto attendant, call distribution with skills-based routing, cloud call center management, and PCI-compliant technology to protect sensitive user information.

Here are some other quick facts to note about the combined companies:
  • The combined company will have a broadened solution set, including an owned, proprietary UCaaS software platform, tier-1 dedicated MLPS network and security/ managed network offerings
  • Installed base of over 11,000 customers
  • Offices in 3 countries with customers in 41 countries with significant expansion opportunities
  • OTT, MPLS network, managed network/security solutions
  • 3rd party applications catalog
  • Broadened Go-to-Market strategy with enhanced distribution channels including: VAR’s, agents and direct sales—one of the largest networks in the industry
  • Co-headquartered in Seattle, WA and Plano, TX, with additional offices in Los Angeles, Hawthorne, Manila (Philippines), Sydney (Australia)

Download our combined NetFortris+Fonality solutions brochure now.

 

In the weeks to come, our customer success specialists are reaching out to our customers and finding a time to cover this in more detail. If you have questions now and would like to touch base with one of our sales representatives, call 1-877-366-2548 or chat with us online now!

Kristen Cruz
About the author: Kristen Cruz is Director of Online Marketing at Fonality. With over a decade of experience in digital marketing, advertising and strategy in various industries, Kristen's career has been centered around brand evolution, development and implementation of annual marketing plans and delivering the best online experience possible. Kristen has been invited to speak on numerous topics in web marketing throughout her career and is an active member in the American Marketing Association, Social Media Club of Dallas and Texas Young Professionals. Kristen is married with three children, lives in the Dallas area and spends her off time cooking, starting (but never finishing) DIY projects and being Mom to three very amazing kiddos.