TouchPoint Contact Centers is well known for its quality customer service. Founded in 2006, the Ashland, Ohio-based call center company credits much of its success to the ability to attract and retain agents with higher skills and experience levels than the industry norm.
But founder and CEO Chris Eisdorfer knows talented employees alone don't make for a successful business. His staff and customers also need solid infrastructure – including a high-quality business phone system and contact center solution.
When Chris founded TouchPoint as his second call center company in 2006, he was determined not to be saddled with massive maintenance costs and time. He looked to VoIP, but his first provider wasn't reliable.
Enter Fonality’s cost-effective and reliable Contact Center Solution.
"With Fonality, we get contact center specific solutions that go beyond just having a great phone switch," said Chris.
Some of Chris’ favorite things about working with Fonality include:
- Cutting per user costs by more than two thirds, leading to costs savings of $264,000
- Moving to Fonality's unlimited calling plans eliminated giant phone bill surprises
- Increased reliability and better call quality keep the business in action
- Features that help him and his agents better serve customers, including on-demand call recording, remote worker support, and robust reporting.