Posted by Team NetFortris

shutterstock_194239232It's easy to get unified communications wrong. There are enough people out there with poor enough judgment that even the most simple system can be messed up  - but that's why we have tech staff, isn't it? In order to preserve the state of the world as it is, with all of our technology and our hotels and our finely crafted German chocolates, we need to make things user friendly, so that even the most boneheaded person we know can use something without it shattering to pieces. This isn't even the Fonality motto - although we do believe in keeping idiots from ruining things for everyone else - the company that we most think of as stupid-proof is Apple. If you want to know why that is so pertinent today, take a look at this video.

This is the first person who ever bought an iPhone 6. That person, a young man named Jack, who may not be that bad of a person or at least may grow up to be more responsible, managed to drop the first-ever purchased iPhone 6. Unlike previous editions of the iPhone, this one didn't shatter to pieces, explode or immediately ascend to the heavens on a chariot of fire when it first touched the ground. Instead, the iPhone 6 (normal edition) stayed together.

Don't drop your phone network

Your VoIP network needs this same level of rigorous design. VoIP phone systems should be able to handle being mishandled, dropped, drop-kicked or any other accident that may befall them. This is because not everyone is going to know how to handle them, and all it takes in one person not paying attention to knock down a fragile structure. Luckily, the days of unified communications systems having the same resiliency as Cadbury eggs are now over, and you may look forward to jostling, yelling at and performing the metaphorical equivalent of a drop-test on your new UC system. 

Fundamentally, UC is about teamwork, according to Employees need to go out there and pick up their new unified phone devices if they want to actually use them. They'll need training, perhaps in grip strength and how it is that a phone should come out of a box (who opens a box like that? Why would you not hold it against yourself in case it slips, Jack? Were you ready to wait in line for it again?) Pulling your employees together to make something happen - that's the real skill and leadership needed to make VoIP sing.