CommUnity +
Virtual Call Center
Streamline Interactions
Create Better Customer Connections
Customer experience is pivotal to the success of your business. Don’t leave it to chance. Leverage the intuitive Virtual Call Center capability integrated into your NetFortris CommUnity unified communications platform.Virtual Call Center + UC in One
The CommUnity UCaaS platform integrates advanced call center functionality so that you can manage communications and customer experience in one place. With CommUnity’s Virtual Call Center, you’ll never miss a customer call, increasing opportunities and boosting revenue. And you can respond quickly to inquiries, building lasting customer relationships.
Integrate with CRM & Other Apps
Help callers faster with easy integrations with online CRM, billing and help desk applications through our Web Launcher.
Monitor in Real-Time
Track call queue wait times, call length and agent performance in real-time with actionable metrics and KPIs.
Schedule Automated Reports
Track caller interactions and peak call volume for staff scheduling with auto-generated reports sent to your email.
Support Remote Agents
Enable call center agents to work from home while your supervisors monitor their activity as if they were in the office.
Set Up Unlimited Queues
Shorten wait times by routing callers to the right place – sales, billing or support – where an expert can answer their call.
CRM Integration
Integrate Virtual Call Center with your CRM to ease app switching and deliver a personalized customer experience.
Add Virtual Call Center
to Your CommUnity
NetFortris’ Call Center Agent License is included in your CommUnity Ultimate plan and can be added to your CommUnity Professional plan.
Boost call management with these routing, training and reporting tools.
Queue Priority
Ensure your most critical calls don’t wait by deciding which queues take priority.
Queue Callback
Provide callers the option to leave a call-back number, while still being in queue.
Custom Call Routing
Send callers to the right place using any of 7 automatic call distributor (ACD) types.
Barge, Monitor & Whisper
Instant training, coaching and customer satisfaction tools are built-in.
Real-Time Metrics
Check instant stats like call length and idle time to inform staffing and improve service.
Graphical Reporting
See at-a-glance spikes in call volume with call queue performance graphs.