CommUnity +
Virtual Call Center

 

Streamline Interactions

Create Better Customer Connections

Customer experience is pivotal to the success of your business. Don’t leave it to chance. Leverage the intuitive Virtual Call Center capability integrated into your NetFortris CommUnity unified communications platform.

Virtual Call Center + UC in One

The CommUnity UCaaS platform integrates advanced call center functionality so that you can manage communications and customer experience in one place. With CommUnity’s Virtual Call Center, you’ll never miss a customer call, increasing opportunities and boosting revenue. And you can respond quickly to inquiries, building lasting customer relationships.

NetFortris Laptop Device
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Integrate with CRM & Other Apps

Help callers faster with easy integrations with online CRM, billing and help desk applications through our Web Launcher.

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Monitor in Real-Time

Track call queue wait times, call length and agent performance in real-time with actionable metrics and KPIs.

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Schedule Automated Reports

Track caller interactions and peak call volume for staff scheduling with auto-generated reports sent to your email.

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Support Remote Agents

Enable call center agents to work from home while your supervisors monitor their activity as if they were in the office.

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Set Up Unlimited Queues

Shorten wait times by routing callers to the right place – sales, billing or support – where an expert can answer their call.

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CRM Integration

Integrate Virtual Call Center with your CRM to ease app switching and deliver a personalized customer experience.

Add Virtual Call Center
to Your CommUnity

NetFortris’ Call Center Agent License is included in your CommUnity Ultimate plan and can be added to your CommUnity Professional plan.

Boost call management with these routing, training and reporting tools.

Queue

Queue Priority

Ensure your most critical calls don’t wait by deciding which queues take priority.

Callback

Queue Callback

Provide callers the option to leave a call-back number, while still being in queue.

Call Routing

Custom Call Routing

Send callers to the right place using any of 7 automatic call distributor (ACD) types.

Monitor

Barge, Monitor & Whisper

Instant training, coaching and customer satisfaction tools are built-in.

Metrics

Real-Time Metrics

Check instant stats like call length and idle time to inform staffing and improve service.

Graphical Reporting

Graphical Reporting

See at-a-glance spikes in call volume with call queue performance graphs.

Get More Time-Saving Features

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Personalized Display
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On-Demand Call Recording
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ACD Reporting
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Always-On Call Recording
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Establishing Agent Priorities
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Call Reporting
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Agent Recording
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Inbound Queue Recording Per Agent
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Visual Queues & Voice Prompts
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Broadcast Messages to Queues
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Agent Reporting
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Programmable Find-Me Rules
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Reason Codes & Logging
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Call Center Announcements

contact us

Ready to Improve Customer Experience with Virtual Call Center?

Contact a NetFortris Solutions Specialist Today!

Call 877.366.2548.

See How It Works

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