CUSTOMER CHAMPION


YOU CAN MAKE A DIFFERENCE

 NOMINATE A HERO

What Does Service Mean To You?
 
Seriously, take a moment and really think about what does it mean. If you're in sales or customer service, it's probably pretty clear, but a service mindset extends far beyond these customer facing roles. Each department has a role in the customer journey. Think about it? Whether you are the first touchpoint in the customer experience or the last touchpoint, you are an EXPERIENCE the customer will remember. This is not one department's responsibility. And when done well, a customer can become a loyal advocate and contribute to our growth.
 
You Can Make a Difference...
 
by being a Champion for our Customers! What's a Customer Champion? A Customer Champion is a customer service winner - genuinely customer focused and feels empowered and dedicated to improving the customer experience at every stage. 
 
The NetFortris Customer Promise is Simple:
 
We live by the principle that our customers are at the center of everything we do. 
 
Sounds easy, right? Because it is! The purpose of any business is to CREATE and KEEP customers. Have you ever been a customer? There's no doubt 100% of this audience said YES! So, think about your best experience. What did that person do to make a memorable impression on you? Now, ask yourself what can YOU do to make a memorable impression on our customers? 

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"A customer is the most important visitor on our premises. He's not dependent on us, we are dependent on him. He's not an interruption in our work, he's the purpose of it. He's not an outsider in our business, he's part of it. We are not doing him a favor by serving him. He's doing us a favor by giving us an opportunity to do so."  - Mahatma Gandhi

 Customer service isn’t just about being courteous to our customers – it’s a vital element that can impact our bottom line and affect how we are viewed in the public eye.

 


GettyImages-821021418-1What's involved in this program?

Training and Development

Feedback and coaching on the job is important to your success. Be on the lookout for department training dates. Get ready to be certified as a Customer Champion Giant!

Recognition and Reinforcement of Excellent Service

Yes, we understand the best recognition is customer satisfaction...but how about a little extra to go with that?

Get REWARDED for being a customer hero! 

Have a team member showing some serious customer service muscle? Recognize them with Customer Hero recognition and that person can be nominated for a larger reward and be included in the Customer Champs monthly newsletter. 

Wondering how you recognize your peer? Simply download the Customer Champions recognition form and insert their name and their good deed. They would love to hear about it, so place it on their desk so they can start their brag wall. Email Marketing with your nominee's name and their good deed at marketing@netfortris.com and wait for the big announcement each month. Will your Champion be chosen?

NOMINATE A HERO

And here's the obvious...we are going to listen to Customers – Of course, this is a "no duh" statement! We know customer service needs to be addressed from the perceptions of the customer, not the service provider. Each month the C.A.S.T. (Customer Assessment Service Team) will come together to discuss customer feedback and determine strategies and standards that will be implemented.

 

GOOD SERVICE IS GOOD BUSINESS!

BE A CUSTOMER CHAMPION!

Have any questions or comments? Let us know! Email marketing@netfortris.com