"A customer is the most important visitor on our premises. He's not dependent on us, we are dependent on him. He's not an interruption in our work, he's the purpose of it. He's not an outsider in our business, he's part of it. We are not doing him a favor by serving him. He's doing us a favor by giving us an opportunity to do so." - Mahatma Gandhi
Customer service isn’t just about being courteous to our customers – it’s a vital element that can impact our bottom line and affect how we are viewed in the public eye.
What's involved in this program?
Training and Development
Feedback and coaching on the job is important to your success. Be on the lookout for department training dates. Get ready to be certified as a Customer Champion Giant!
Recognition and Reinforcement of Excellent Service
Yes, we understand the best recognition is customer satisfaction...but how about a little extra to go with that?
Get REWARDED for being a customer hero!
Have a team member showing some serious customer service muscle? Recognize them with Customer Hero recognition and that person can be nominated for a larger reward and be included in the Customer Champs monthly newsletter.
Wondering how you recognize your peer? Simply download the Customer Champions recognition form and insert their name and their good deed. They would love to hear about it, so place it on their desk so they can start their brag wall. Email Marketing with your nominee's name and their good deed at firstname.lastname@example.org and wait for the big announcement each month. Will your Champion be chosen?
And here's the obvious...we are going to listen to Customers – Of course, this is a "no duh" statement! We know customer service needs to be addressed from the perceptions of the customer, not the service provider. Each month the C.A.S.T. (Customer Assessment Service Team) will come together to discuss customer feedback and determine strategies and standards that will be implemented.