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Overland Storage

Data protection firm finds a phone system as easy to use as the solutions they sell

Business VoIP customer – Overland Storage

San Diego-based Overland Storage provides storage solutions that take the complexity out of data management and protection.   

The company had decided it was time to find a solution that was less complex and costly than their existing Nortel/Shortel PBX systems, yet offered robust calling features that would enable them to:

  • Provide real-time presence information to employees in the office, at home, and on the road
  • Improve customer service and support by enhancing the capabilities of agents in their contact center
  • Measure the performance of agents and marketing campaigns through automatically generated performance reports
  • Make it easier for employees to stay in touch, from any location around the world

Overland Storage chose Fonality as their business VoIP solution.

THE SOLUTION

Fonality with HUD (Heads Up Display™) made it easy for Overland Storage to give employees the capabilities they needed at a cost they could afford. The solution delivered:

  • A web-based control panel that made it easy to deploy, manage, and maintain the system
  • Cost savings of more than $14,000 per year in maintenance alone
  • Skills-based routing, instant messaging, click to SMS, call forwarding, and mobile integration that made it easier for employees to stay in touch
  • CRM integration, screen pops, and on-the-fly call recording to help improve customer service
  • Lead management, agent call, call history, and other reports to measure agent and marketing campaign effectiveness

Fonality helped Overland Storage find a business VoIP solution that was as easy to use as the storage systems they supply.

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