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Fonality Feature Details

We've Got Your Checklist Covered

goldcheckEvery edition of Fonality comes complete with all of the features you expect in a business phone system.  Here are just a few of the 50+ features included with the system at no additional charge.

  • Advanced Call Forwarding
  • Alerts & Notifications
  • Analog & IP Phones
  • Auto-Attendant
  • BLF Support
  • Boomerang Mobile Integration
  • Branch Office Support
  • Call Forwarding
  • Call Out
  • Call Return
  • Call Reports - Inbound/Outbound
  • Call Screening
  • Conference Calling
  • Custom Caller ID
  • Dial by Extension
  • Dial by Name
  • Direct Inward Dial
  • Do Not Disturb
  • Enhanced 911 Service
  • Extension Groups
  • Find Me/Follow Me
  • Historical System Graphs
  • Intercom
  • IVR Authentication
  • Mobile phone integration
  • Music-on-hold
  • Name Directory
  • Nationwide Telephone Numbers
  • Night Mode
  • Paging
  • Password Administration
  • Personal Automated Attendant
  • PSTN Fallback
  • Real-Time Statistics
  • Redial 
  • Remote Phone Use
  • Report Exporting (.csv)
  • Ring-All
  • Routed by DIDs
  • Share Line Appearances
  • Simple queues
  • Speed Dial
  • Transfer - Announced & Unannounced
  • Upload Voice Prompts
  • Voicemail
  • Web-based Control Panel

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Additional Features and Service

In addition to the features and services included with your Fonality solution, the following options may be included with your edition or may be available for an additional fee.  See our Prices & Packaging page for details.

Heads Up Display™

Fonality’s famous Heads Up Display™ makes it easy to manage your calls and connect with your team using built in presence and instant messaging. Heads Up Display helps everyone be more efficient and effective, saving up to two hours a day in productivity. 

HD Video Collaboration and Screen Sharing

Hold high definition video conferences with up to 25 participants from anywhere.  Choose your computer, smartphone, or tablet. Collaborate with your team using screen sharing.  Eliminate separate, expensive video conferencing and online meeting services. 

Contact Center Features 

Not every business has a formal contact center, but most can benefit from contact center functionality.  That’s why Fonality includes Unlimited Queue for all employees. For clients that need more advanced contact center features, we offer an enhanced Contact Center License.

CRM Link for Salesforce

Fonality CRM Link integrates business communications into the Salesforce environment to improve agent productivity, increase call efficiency and redefine the customer experience.

Unlimited VoIP Service

Fonality provides both business phone systems as well as phone service.  Customers can supply their own phone service, such as a PRI, T1 line, or VoIP service from another carrier, or they can choose unlimited VoIP service from Fonality.  Our voice service includes unlimited local calls and unlimited long distance calling to the United States and Canada and is available at a low monthly per-user fee.

Voicemail to Email Transcription

Our voicemail to email transcription service makes it easy to read, respond to and archive your voicemail messages.  Voicemail transcription makes it easy to be responsive wherever you are.  In a noisy conference call or a quiet meeting?  No problem.  You can read your voicemails without making a sound. 

Paperless Fax

Faxing remains an important tool for many businesses.  Fonality’s paperless faxing service gives it a modern spin by allowing users to send and receive faxes via email.  This makes it easy to manage faxes, even when you aren’t in the office and eliminates the need for a dedicated piece of equipment.