Report Scheduler

Hone your business communications with analytics.

Your employees use their phones every single day. Whether it's for sales pitches, customer service, or coordinating with remote employees, you can improve your business efficiency by identifying trends located within your call data. The Report Scheduler provides a graphical user interface to run customized call detail reports for individual extensions or departments. See how your Automated Call Distribution (ACD) is directing calls with regularly scheduled reporting delivered directly to your inbox. Also included is a report module that mirrors the ACD reports found in the Fonality Control Panel.

 

Included with your NetFortris service, this reporting feature provides call information that helps you improve business performance and identify the strengths and weaknesses within your company.

 

Features

  • User-friendly interface allows for customization and scheduling of CDR and ACD reports
  • Export reports in Excel format
  • Schedule reports to be delivered automatically via email
  • Show call summary only, or summary plus details
  • Filter on a specific phone number or extension
  • Filter on call type (queue, inbound, outbound, extension to extension)

The Report Scheduler is included with your service! Ask your representative for details.