Your Fonality system works with eAgent to quickly show you who's calling for a more personal touch when answering. Our integration is fully corporate compliant, too!
By implementing the eAgent Web Launcher setting, any inbound or outbound calls on Fonality service will automatically pop into eAgent. This allows for automatic record matching based on telephone number. If the number does not match (i.e. a new number) eAgent can create a new record for the customer associated to that telephone number.
Here's how agents take advantage of our eAgent Integration
Allstate agents must have eAgent integration with your phone system. We make that process simple and easy.
Easy, one click to call ability from your Heads Up Display dashboard.
Gain the ability to see who's calling and address your callers by name with an immediate view of their account details
Increase agent productivity.
70 of the 100 top Allstate agents choose Fonality
- Increased Agent Productivity - View real-time status of all your agents whether they’re in the office or on the road.
- Improved Customer Service - No more keeping customers on hold while you search for their records.
- Cut Costs, Not Features - Many advanced features come standard with our phone service so you reduce overhead costs and increase communication, collaboration and efficiency.