When you're facing global competition, increasingly aggressive pricing, and high customer expectations, it’s important that your phone system helps you stay ahead of the pack. Our full-featured business phone systems keep everyone in your supply chain connected - regardless of their location − so you can increase productivity and collaboration, decrease costs and delays, and improve customer satisfaction.
Read about how a couple of our manufacturing customers removed supply chain friction with Fonality’s business VoIP solutions.
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Simplified phone system management: Accelerate distribution cycles to speed time-to-market so customers have faster, more convenient access to your goods.
Enhanced Communications: Unified communications between locations so you can talk, chat, share screens and more. Distributed offices and remote plants can communicate as if they were at the same location.
Increase Productivity: Employees work more productively thanks to powerful unified communications capabilities at their fingertips. Our collaboration tools help the team stay on schedule, track down materials and orders, and stay on top of suppliers and shipments.
Enhance Customer Experience: Call routing, dial-by-name directories and queuing options ensure that calls get to the right department or person fast. Watch customer service scores climb!
Call Center Features: Keep tabs on call center performance and customer satisfaction levels with our contact center solutions. Call center staffers can easily sign in and out of call queues, and managers have access to training tools like call recording, call monitoring or barge and whisper (talk to an agent without customer hearing).