NetFortris Comm-unity Brings Enterprise Calling to Microsoft Teams
Solution Goes Beyond Inbound and Outbound Calling to Include Call-handling, Call Center, Call Reporting and Other Advanced Communications Capabilities
SEATTLE – October 28, 2020 – NetFortris Inc., an international provider of managed cloud communications solutions and network services, announced today that the NetFortris Comm-unity Unified Communications as a Service (UCaaS) platform now integrates with Microsoft Teams to bring enterprise calling features to the popular Microsoft 365 collaboration application.
NetFortris Comm-unity for Microsoft Teams, available now from the Microsoft AppSource, empowers businesses to access Comm-unity’s advanced unified communications and call center functionality natively from the Microsoft Teams application on any Internet-enabled device, including desktop computers, laptops, tablets or smartphones.
“NetFortris Comm-unity for Microsoft Teams simplifies collaboration and management for businesses of all sizes,” said Steven Horgan, Product Manager at NetFortris. “It gives in-office and remote workers one platform for collaboration and communications with internal and external connections. And, it gives business owners and IT managers one platform to manage.”
Since the sudden shift to remote work during the pandemic, use of Microsoft Teams for business messaging and collaboration has surged, more than doubling from 32 million daily users on March 12, 2020, to 75 million as of April 30, 2020.
“Microsoft Teams, which is included in Microsoft 365, became the go-to collaboration hub for many businesses that scrambled to enable work from home in compliance with physical distance requirements,” said Horgan. “However, as the weeks and months have passed, businesses have warmed to the merits of remote and hybrid workforces and are now looking to enhance the Teams experience with calling capabilities. That’s where NetFortris Comm-unity for Microsoft Teams can help.”
NetFortris Comm-unity for Microsoft Teams goes beyond inbound and outbound calling capabilities to include enterprise-class communications features that are not available with Direct Routing to Teams or standard Microsoft Teams Calling Plans, such as:✔ Call flows and ring groups
✔ Call recording
✔ Call center functionality, including wallboards
✔ Call reporting
✔ IP desktop phones
NetFortris Comm-unity for Microsoft Teams is available as an add-on to any Comm-unity Professional or Ultimate seat. No hardware or software installation is required; administrators can enable the solution instantly from the Comm-unity Admin Panel.
NetFortis Comm-unity for Microsoft Teams is available immediately through NetFortris Authorized Sales Partners. For more information or to schedule a demo, visit www.netfortris.com/Microsoft-teams-ucaas-integration.
About NetFortris Comm-unity
Comm-unity includes more than 100 phone features plus advanced UC functionality, including presence, chat, text, video calling, file sharing, fax, audio conferencing, call center and more.
All of these capabilities are accessible from desktop and mobile devices, outfitted with next-generation versions of Fonality’s signature Heads Up Display™ (HUD) application. MyHUD Desktop combines softphone and UC features in one easy-to-use interface. MyHUD Mobile puts essential collaboration controls on a smartphone for work on the go.
The Comm-unity Admin Panel lets business customers control users, features, routing, reporting and more — all through a simple and intuitive interface. No technical expertise is required. A customizable graphical dashboard shows important metrics that users can click on to access detailed reports or to refine default graphs
NetFortris, home of the Comm-unity Unified Communications Platform, delivers secure and reliable cloud communications solutions with the scalability and flexibility to meet the needs of small and medium businesses (SMBs) as well as midmarket and large enterprises. The NetFortris Comm-unity UC solution is built on a proprietary true cloud platform that leverages containerization and microservices technology for infinite scalability. The platform is housed in georedundant data centers and delivered over NetFortris’ private nationwide MPLS network. NetFortris offers Comm-unity along with SD-WAN network and data security, and 4G backup to ensure quality of service (QoS) and business continuity. NetFortris services are managed 24/7 by an expert network engineering and operations team and backed by concierge customer advocacy, 24/7 in-house customer support, and consolidated billing for all services and locations. Follow NetFortris on Facebook, LinkedIn, and Twitter.
Director of Product Management