Call Recording

Using NetFortris Call Recording, business calls can be easily and accurately recorded, on-demand or constantly through “always-on” functionality. Recorded calls can be played back through our easy-to-use web interface and offers single or multi-site support, a reliable and scalable architecture, secure data access, and advanced search capabilities.
  • Simple deployment and intuitive use
  • Ensure high quality customer experience
  • Improve and provide consistent employee training
  • Comply with legal and regulatory policies
  • Protection against legal disputes
  • Maintain company business practices and standards
  • Advanced security – The call recording applications offers a secure web interface, advanced user authentication and multi-level access and control.


Learn About Call Recording

Download Now

How it works.

The NetFortris Call Recording solution is seamlessly integrated with the NetFortris voice and contact center solutions, ensuring simple deployment, management from a single pane of glass, and cost efficiency.
  • Configurable recording modes – Calls can be recorded with two options: “always-on” or “on-demand” based on preference or business policy
  • Full, simple user control – Users can start and stop call recording, tag calls with comments, flag calls, and record last ended call. 
  • Replay options provide flexibility – Users can play back, email call recording, download and store, search, flag calls as important, tag call with comments, add time-frame markers with notes, and run reports on recorded calls
  • Supervisor Capabilities — Managers or supervisors have the ability to search and play-back recorded calls
  • Flexible recording management – Recorded calls may be stored for up to twelve months, downloaded, or may be scheduled for automatic deletion.