Cloud voice services are a given for today’s modern business. But as your business grows, so do your communications needs. Simple requirements for basic Voice-over-IP service can quickly grow into unified communications, business collaboration and call center services in the cloud.
When you combine cloud voice and unified communications, you get an even wider array of capabilities that deliver measurable benefits in productivity, cost savings and IT efficiency. That’s why NetFortris communications solutions are right-sized to fit your enterprise today and tomorrow, no matter how much or how quickly it grows.
From simple VoIP service to cloud-based and standard, on-premise PBX, NetFortris has the perfect voice solution for your business needs, no matter how large or small an enterprise.
All our voice solutions provide features you expect, like 3-way calling, call hold and retrieve, transfers, caller ID and detailed call logs. But when you need more, there’s advanced call screening and routing, automated forwarding on a variety of conditions (busy, no answer, out of service), network-based call logs and more.
Connect, collaborate and improve the productivity of distributed workforces with always-on instant messaging, presence, group chat, feature-rich VoIP and conferencing. NetFortris UC connects users via desktop computers, iOS or Android smartphones and a variety of tablets. It is especially suited for growing enterprises that need to collaborate across multiple geographies and connection types.
Then, when you’re ready, NetFortris provides Business Collaboration, a state-of-the-art Unified Communications and Collaboration (UCC) solution, which includes
NetFortris UCC options are flexible enough to meet the needs of the most demanding, dispersed and highly mobile workforces. Advanced features enable visual collaboration with coworkers or guests via standard browsers, smartphones and tablets with a single click-to-connect.
NetFortris Unified Communications for Contact Centers breaks down the barriers between your agents and customers. As with all our solutions, UC for Call Centers can be customized to meet your specific contact center size and needs.
The Standard Contact Center solution comes with interactive voice response (IVR), flexible call distribution and call management capabilities, all standard. For larger, more complex contact centers, the NetFortris Enterprise Contact Center offers advanced IVR and skills-based routing, PCI-compliant credit card processing, intelligent queuing and a wide variety of both agent and supervisor functions. And your CSRs can simply and securely engage customers via their preferred channel—from fixed to mobile voice, chat, or even social media.