Award-Winning Call Center Solution

Get queues, on-demand recording, reporting and more.

Your callers need to reach the right person quickly and painlessly. We also know you need call reporting at your fingertips so you can make the right decisions, quicker.

 

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Fundamentals

Your NetFortris phone solution comes with 6* built-in Contact Center tools:

Check MarkUnlimited queues: Shorten wait times by routing calls to the first available agent.

Check MarkOn-demand Recording: Record calls with a click for quality assurance and training. 

Check MarkRemote worker support: Empower remote teams using the included desk phone, softphone, and HUD Mobile app.

Check MarkDaily reporting: See how callers interact with your team and when to schedule staff with automated email reports.

Check MarkWeb Launcher: Help callers faster with easy integrations. 

Check MarkClick to Dial: Dial a number from Outlook emails or web pages with one click.

 

*Included in Professional and Ultimate editions using Heads Up Display (HUD).

 Advanced

PLUS Gain 7 advanced features with our advanced call center agent license for just $10 more per license/per month.

Check MarkUpgraded queues: Nothing simple about these queues. Customize for level one support, by individual, and more.

Check MarkQueue priority: Ensure your most critical calls don’t wait by deciding which queues take priority. 

Check MarkSkills-based routing: Increase productivity and revenue when you send more calls to experienced staff. 

Check MarkCustom call routing: Route callers to the right place quickly using any of 7 automatic call distributor (ACD) types. 

Check MarkBarge, Monitor, Whisper: Instant training, coaching, and customer satisfaction tools built into HUD.

Check MarkReal-time metrics: Use to improve customer service, maximize payroll, and even refine business hours.

 Check MarkGraphical reporting: Make sure you’re staffed properly when you can see spikes in volume via performance graphs.

Every Ultimate Edition subscription includes these advanced features. Or, Professional Edition subscribers can add them for just $10 per user per month. 

See how our call center features can help your business.