PLUS Gain 7 advanced features with our advanced call center agent license with $10 more per license/ per month
- Upgraded Queues: Nothing simple about these queues. Customize for level one support, by individual, and more.
- Queue Priority: Ensure your most critical calls don't wait by deciding with queues take priority.
- Skills-Based Routing: Increase productivity and revenue when you send more calls to experienced staff.
- Custom Call Routing: Route callers to the right place quickly using any 7 automatic call distributor (ACD) types.
- Barge, Monitor, Whisper: Instant training, coaching, and customer satisfaction tools built into HUD.
- Real-Time Metrics: Use to improve customer service, maximize payroll, and even refine business hours.
- Graphical Reporting: Make sure you're staffed properly when you can see spikes in volume via performance graphs.
Every Ultimate Edition subscription includes these advanced features. Or, Professional Edition subscribers can add them for just $10 per user per month.