Ensure your most critical calls don’t wait by deciding which queues take priority.
Provide callers the option to leave a call-back number, while still being in queue.
Send callers to the right place using any of 7 automatic call distributor (ACD) types.
Instant training, coaching and customer satisfaction tools are built-in.
Check instant stats like call length and idle time to inform staffing and improve service.
See at-a-glance spikes in call volume with call queue performance graphs.