7 Trends Reshaping Business Communications

Find out what these trends mean to you

Smartphones let us talk to anyone, anytime. They and their larger cousins, tablets, have profoundly impacted the way business people communicate. The relentless march of communications technology have forever changed the way we work.

In light of these advances, our communications habits are evolving. Among these changes, seven stand out. And they impact everything from productivity to customer service!

  1. We need to be constantly and immediately available. This is kind of a good news/bad news situation because while it’s easier than ever to work from anywhere, your customers know it and expect you to be available 24/7.
  2. Contact center functionality is increasingly expected. As a result, customers have very little patience with long hold times or multiple transfers.
  3. We want access to work-related files and applications wherever we go. This is especially essential for remote workers who need important information about their prospects, deals and customers.
  4. We increasingly prefer chat features to email for short conversations.Sometimes, all you need to tell somebody is “yes, that’ll be fine” or “the specs are all in this link.” Time spent in email adds up quickly.
  5. Voicemail seems old and slow. Not surprisingly, the process of recording a message only to have to repeat yourself when you get the person on the phone is becoming more and more unpopular.
  6. Communications capabilities can be integrated rather than spread among disparate solutions. It’s not enough to have all of your communication apps on your phone or tablet. To be efficient, you really need a single intuitive user interface that lets you seamlessly move from one app to the next.
  7. Companies are benefiting from cloud-based business phone solutions.This helps lower phone bills and equips companies to deploy a rich suite of Unified Communication features like chat, video, CRM, and more.

This eBook breaks down each of these trends and what they mean for your business.

Smartphones let us talk to anyone, anytime. They and their larger cousins, tablet computers, have profoundly impacted the way business people communicate. These devices and the relentless march of communications technology have forever changed the way we work.

In light of these advances, our communications habits are evolving. Among these changes, seven stand out; and they impact everything from productivity to customer service. 

Using these evolving habits to create business advantages takes a willingness to learn and a technology provider that can make them real.
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