The NetFortris for Zendesk® app is an intuitive agent experience combining NetFortris’ call center and HUD Softphone with the Zendesk CRM platform.
The app features an integrated call panel within the Zendesk® console that includes, among others, common call controls, transfers, multi-line handling, agent queue settings, click to dial, and automated call logging. This deep integration with Zendesk® ticketing sets this app apart from those provided by other unified communications providers.
The NetFortris for Zendesk® Integration currently supports the following key features:
- Simultaneously manage support calls and capture Zendesk®
- Call controls, transfer, and multi-line call handling
- Agent queue management
- Screen pops matching inbound calls with associated customer tickets
- Automated call logging
- Click to dial Zendesk® customer numbers
- ...And more intuitive features