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Welcome to Comm-unity + Salesforce

Bring Comm-unity UCaaS to Your Salesforce CRM

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See How it Works

Optimize and Personalize Your Customer Experience

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Customer experience is the single most important factor in gaining a competitive edge for your business, surpassing your products and services - and even pricing.

Choosing the market-leading Salesforce CRM system to manage your customer accounts is a great first step. Now, you can make Salesforce work even better by integrating enterprise calling for a truly seamless customer experience.

Comm-unity + Salesforce Benefits

Access these powerful features of our Comm-unity unified communications platform from within Salesforce to personalize and optimize customer engagements.

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Personalize Interactions
with Screen Pops

Match incoming and outgoing calls with customer records stored in Salesforce, triggering screen pops with account for personalized greetings and faster service.

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Boost Productivity
with In-App Call Control

Access call controls right from the softphone. Hold, resume and transfer calls from within the Salesforce app – no more toggling from phone to CRM.

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Monitor Exchanges
with Call Notes

Automatically record notes in the softphone for more accurate record- keeping, for later review and use in training customer service representatives.

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Increase Efficiency
with Automated Call Logs

Automatically log incoming and outgoing calls from each interaction for viewing later in contact history.

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Cut Time & Errors
with Click to Call

Call a customer directly from the Salesforce application by simply clicking on their phone number, saving time and reducing misdials.

Resources

Need more information on the Comm-unity + Salesforce Integration? Checkout these resources to learn more.

DOWNLOAD PRODUCT FLYER
DOWNLOAD PRODUCT GUIDE
READ THE BLOG POST
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AVAILABILITY AND ComPATIBILITY

NetFortris Comm-unity for Salesforce is compatible with Salesforce Lightning.


Users can download
"NetFortris Comm-unity
for Salesforce®” from the
Salesforce AppExchange.


Salesforce Lightning
integration for
Comm-unity users is
available at no cost.


Ready to become a
part of Comm-unity?
Start by contacting
us for a demo today!

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Ready to improve your customer experience?

Contact a NetFortris Solutions Specialist Today!

Call 877.366.2548

See How it Works