Below is a list of our top troubleshoot topics. We have prepared guided self-help information to get you started down the right path. Can’t find what you’re looking for? Please contact support.
As an example, here’s how you might enter the holiday schedule for Labor Day:
Name: Labor Day
Time zone Area: US
Time zone: Pacific
Start Date & Time: 09/02/2019 @ 12:01am
End Date & Time: 09/02/2019 @ 11:59pm
That's it, you are done. All inbound calls (except for user direct dial numbers) that come in during your holiday will be automatically routed to your Night Mode submenu. After the holiday, the calls will still route as usual, so you do not need to make any changes to your IVR after you come back from the holidays.
The two basic power connections for IP phones consist of either a manufacturer supplied A/C power supply, or Power Over Ethernet (PoE) cabling from a PoE capable switch.
Steps To Troubleshoot PoE Connected Phones
When troubleshooting Power Over Ethernet (PoE) devices, there are a few easy to do troubleshooting steps. We can start by moving the phone to another location of a known working PoE phone. By doing so, we can rule out that phones’ location in the office as the source of the problem. Does the Phone Power On When Switched With a Known Working PoE Connection?
From HUD (hudweb-nf01.netfortris.com):
The NetFortris Softphone Download can be found within your HUD Settings/Preferences:
Each extension has their own voicemail box which can be configured either by the administrator and/or the owner of that extension.
Caller-ID can be configured either Globally or per Extension within the Administration Panel. Navigate to a user within Admin Panel and select the desired outbound caller ID for that particular extension.