Berkeley Payment Solutions delivers pre-paid Visa and MasterCard programs to financial institutions, corporations and government entities. From its headquarters in Toronto, Berkeley develops and manages these programs, handling accounting, processing, card design and card fulfillment. Berkeley serves more than 500 corporate and government clients in North America, and is one of Canada’s fastest-growing companies.
“"We were exploring the idea of an Asterisk-based system, but we didn’t want to deal with something that didn’t have a user interface that would be easy to work with.”
- Jonathon Hamburg, Founder & Chief Strategy Officer
After researching several phone systems, Berkeley chose NetFortris (formerly Fonality). Paired with Fonality's Heads Up Display (HUD), which consolidates voice, chat, conferencing, email, and voicemail features on each user’s computer desktop. “The NetFortris solution provided powerful features, HUD, call center features, and the control we were looking for to manage our own system,” said Hamburg. “No other provider could come close to NetFortris.”
Several years after implementing a Fonality phone system, Hamburg remains pleased. “The Outlook integration, the Heads Up Display... they’re just a lot better than everything else I’ve seen,” he said. “HUD really adds a lot of efficiency to our communication in the office.”