The Berkeley Payment Solutions Story

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Overview

Berkeley Payment Solutions Finds a Simple, Flexible Phone System to Grow with Their Business

Berkeley Payment Solutions delivers pre-paid Visa and MasterCard programs to financial institutions, corporations and government entities. From its headquarters in Toronto, Berkeley develops and manages these programs, handling accounting, processing, card design and card fulfillment. Berkeley serves more than 500 corporate and government clients in North America, and is one of Canada’s fastest-growing companies.

“"We were exploring the idea of an Asterisk-based system, but we didn’t want to deal with something that didn’t have a user interface that would be easy to work with.”

- Jonathon Hamburg, Founder & Chief Strategy Officer

Founded in 2005
50 Users
Headquartered in Toronto
Ranked in Profit 500 as one of Canada's fastest growing companies

CHALLENGE

Challenge

  • Required a solution with flexibility to control phone lines and change settings based on the needs of the business.

Solution

  • Hosted solution that provided powerful features, HUD, call center features, and the control Berkeley was looking for to manage their own system

Features and Simplicity

After researching several phone systems, Berkeley chose Fonality (now NetFortris). Paired with Fonality’s award-winning desktop call client, Heads Up Display (HUD), which consolidates voice, chat, conferencing, email, and voicemail features on each user’s computer desktop. “The Fonality solution provided powerful features, HUD, call center features, and the control we were looking for to manage our own system,” said Hamburg. “No other provider could come close to Fonality.”

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TESTIMONIAL

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Several years after implementing a Fonality phone system, Hamburg remains pleased. “The Outlook integration, the Heads Up Display... they’re just a lot better than everything else I’ve seen,” he said. “HUD really adds a lot of efficiency to our communication in the office.”

- Jonathon Hamburg, Founder & Chief Strategy Officer