The Faina Insurance Agency, Inc. Story

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Overview

VoIP Solutions Keep Your Focus on the Customer

Lisa Faina has built one of the most recognized insurance agencies in the country by always keeping the focus on delivering the best customer service experience. With over 25 years in the insurance industry, she is recognized as a leader and trusted advisor.

“Integrating with our customer relationship management system, eAgent, has been the greatest benefit of our Fonality phone system. Agents don’t have to spend time tracking incoming or outgoing calls manually, because the call is immediately logged into our system the moment it occurs. This is a huge time saver for our office.”

- Lisa Faina, Owner, Faina Insurance Agency Inc.

Headquartered in Cooper City, Florida
Founded 1992
18 Users
Allstate Honor Ring

CHALLENGES & SOLUTIONS

Challenges

  • Traditional telephone service from a local provider that lacked the advanced features.
  • Inability to track every customer interaction limited ability to improve agency productivity. 
     

Solutions

  • Phone service has the technology to help you make it easier to meet their needs and deliver an optimal experience.
  • Features such as Call Routing feature or HUD chat helps agents provide better customer service and internal communication.
  • Ability to listen to calls, record calls for training, and pull call reports to review employee productivity develop a more effective workforce.

OVERVIEW

Interaction and Simplicity

"The ability to see a simple reminder note about how to pronounce a customer’s last name can go a long way to getting a conversation off to the right start. Before, we may not have had that information in time and customers get frustrated when they have to repeat their name multiple times. First impressions go so far in our interactions with customers and being prepared with the smallest details is so important."

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Read more about the advancements this agency made.

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TESTIMONIAL

Customer Testimonial icon

“Integrating with our customer relationship management system, eAgent, has been the greatest benefit of our Fonality phone system. Agents don’t have to spend time tracking incoming or outgoing calls manually, because the call is immediately logged into our system the moment it occurs. This is a huge time saver for our office.

- Lisa Faina

NetFortris has the pieces to put your business communications together, creating one seamless, secure and compliant solution.

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