The Fort Lauderdale Insurance Services, Inc. Story

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Overview

Fort Lauderdale Insurance Services, Inc. Switches to Fonality to Increase Productivity and Enhance Customer Service

Before switching to Fonality, Mike relied on another VoIP provider who over promised and under delivered. After 3 months of service, the true test came with the unfortunate arrival of Hurricane Wilma. For one week the office had no power, phone service, and hundreds of customers were left trying to reach their trusted agents with no success.

“Having the best communication tools in order to provide the highest level of service and sales is critical to running a successful insurance company”

- Mike Burke, Owner, Fort Lauderdale Insurance Services, Inc.

Founded in Fort Lauderdale, FL

CHALLENGES & SOLUTIONS

Challenges

  • Replacing a VoIP provider who overpromised and under-delivered.
  • Finding a solution that allows monitoring the productivity of employees.

Solutions

  • An on-premise service touting communications and reporting features offered in addition to reliable voice service.
  • Ability to look at the office as a whole or view an individual’s productivity easily.
  • Integrates with eAgent to instantly see details about the caller and improve customer experience.

Reliability and Productivity

"The days of assumptions are behind us. I can look at the office as a whole or I can view an individual’s productivity easily. All of this can be done whether I am physically in the office or traveling. Our office went from a 6 percent average missed call rate in one month to below 1 percent average for over 6 months.”

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TESTIMONIAL

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Fonality’s phone service has changed the way I do business and has made me more successful. If you’re a small business looking to take your productivity through the roof and provide a level of service your customers won’t forget, you definitely need to consider Fonality."

- Mike Burke, Owner, Fort Lauderdale Insurance Services, Inc.