GraduationSource manufactures and distributes graduation caps, gowns and a wide range of academic regalia, and has grown into the leading online retailer of graduation products. When Loannis Saratsidis joined in 2012 as Director of IT, the company wasn’t getting the functionality it needed from its on-premise phone system — which interestingly enough was provided by Fonality.
"We’ve never been able to find a solution with the same price point and feature set as Fonality. In particular, their Automatic Call Distribution queues are very robust, which is important for our call center.”
- Loannis Saratsidis, Director of IT
Since moving to a cloud-based phone system with Fonality (now NetFortris), GraduationSource has saved more than 100 hours in potential downtime from outages and natural disasters. The company also recently relocated offices, and its hosted phone services made moving between offices seamless.
The new disaster recovery model that relies on HUD Web was put to the test during one of the company’s peak sales seasons. The building was shut down for several days due to electrical issues. “Had we not had the Fonality cloud solution, we would’ve felt a significant impact on our profitability.”