The Koontz Mlynarczyk, LLC Story

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Overview

Fonality Helps the Law Firm Build Trust and Serve Clients

Koontz Mlynarczyk, LLC is a general practice law firm located in the heart of North Charleston. The attorneys at the Mlynarczyk Law Firm, LLC have over 30 years of legal experience ranging from million dollar litigation to small claims court. Although their attitude is laid back, they work seriously and diligently on behalf of their clients.

The phones are an integral part of our business. The Fonality solution has absolutely been right for us. We’ve seen unexpected benefits, and received excellent support.

- Adam Mlynarczyk

Headquartered in Charleston, SC
Over a dozen areas of practice, from property damage to business litigation

CHALLENGES & SOLUTIONS

Challenges

  • Adopting a modern phone system for his growing business.
  • Choosing a professional sounding solution for building trust with clients.
  • Provide excellent client service with a small communications budget and limited IT support.

Solutions

  • Incorporating Heads Up Display features like customized call routing, voicemail to text or email, allowing the firm to be more responsive to clients.
  • Tracking time and duration of calls to and from each client are documented so that the attorneys can accurately bill for their time.
  • Customized call routing to mobile phones enables team to stay in touch after hours, without giving out their personal cell phone numbers.

Analytics and Adaptation

Even if a call is missed, the Fonality system transcribes the voicemail to text and sends it via email. With a quick glance at the message the attorney can determine if immediate action is required. As an added benefit, the messages can easily be stored for future reference and documentation.

FULL CASE STUDY

Read how Koontz Mlynarczyk and his team use VoIP in their firm

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TESTIMONIAL

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"The phones are an integral part of our business. The Fonality solution has absolutely been right for us. We’ve seen unexpected benefits, and received excellent support." 

-Adam Mlynarczyk